These Terms of Service ("Terms") govern the provision and use of services offered by Northbridge Production Facilities Ltd ("we", "us", "our"), a production-facility business operating from Northbridge Production Facilities, Unit 4, Riverside Industrial Estate, River Road, Barking, London IG11 0EA, United Kingdom.
By accessing, booking, using, or otherwise engaging with any of our services, you ("Client", "you", "your") agree to be bound by these Terms. If you do not agree with these Terms, you must not use our services.
1. Introduction and Acceptance of Terms
These Terms form a legally binding agreement between you and Northbridge Production Facilities Ltd in connection with the use of our production-facility services. Acceptance occurs when you:
- request a quotation, reserve space, or otherwise book services;
- sign an order form, service agreement, or similar document; or
- enter or use our premises, facilities, equipment, or associated services.
Where a separate written contract has been executed between you and Northbridge Production Facilities Ltd, the separate contract will apply to the extent of any inconsistency, unless expressly stated otherwise.
2. Scope of Services
Northbridge Production Facilities Ltd may provide some or all of the following services, subject to availability, agreed specifications, and applicable safety and compliance requirements:
- production floor space rental;
- light assembly and packaging support;
- secure materials storage;
- quality control and inspection areas;
- workstation and process layout planning;
- loading bay and logistics coordination; and
- facility maintenance and compliance support.
Any service description, quotation, schedule, proposal, or statement of work is for guidance only unless expressly incorporated into a binding agreement in writing. We may refuse, suspend, or limit services where necessary for safety, capacity, compliance, operational, or legal reasons.
3. User Obligations and Responsibilities
You agree to comply with all reasonable instructions, site rules, health and safety requirements, operational procedures, and access controls communicated by Northbridge Production Facilities Ltd. You are responsible for ensuring that your personnel, contractors, agents, visitors, and invitees comply with these Terms.
- Provide accurate and complete information when requested.
- Ensure all activities conducted on our premises comply with applicable laws, regulations, and industry standards.
- Obtain and maintain all permits, approvals, licences, and insurance required for your activities, goods, or processes.
- Use the facilities only for lawful business purposes and only for the agreed scope of service.
- Not bring hazardous, illegal, unsafe, stolen, counterfeit, or restricted goods onto the premises without our prior written consent and full disclosure.
- Immediately report accidents, incidents, defects, loss, damage, contamination, security breaches, or unsafe conditions.
- Protect any keys, access cards, passwords, codes, or security credentials provided to you and notify us promptly of any loss or compromise.
You are responsible for any damage, loss, contamination, or operational disruption caused by you or your personnel, except to the extent caused by our negligence or wilful misconduct.
4. Payment Terms and Conditions
Fees, deposit requirements, billing cycles, and payment dates will be as set out in the relevant quotation, order form, service agreement, or invoice issued by Northbridge Production Facilities Ltd.
- All fees are payable in the currency stated on the invoice.
- Unless otherwise agreed in writing, invoices are due within 14 days of the invoice date.
- We may require advance payment, a deposit, or security for payment before commencing services.
- All fees are exclusive of VAT and any other applicable taxes, duties, levies, or charges unless expressly stated otherwise.
- Late payments may result in suspension of services, withdrawal of access, storage restrictions, or termination of the arrangement.
- We reserve the right to charge interest and reasonable recovery costs on overdue amounts to the maximum extent permitted by applicable law.
You must not withhold, set off, or deduct amounts from payments due unless required by law or agreed in writing by Northbridge Production Facilities Ltd.
5. Cancellation and Refund Policy
Any cancellation, rescheduling, or termination rights will be governed by the relevant service agreement or booking terms. If no specific terms apply, the following shall apply unless prohibited by law:
- Cancellations must be made in writing and are effective only upon our confirmation of receipt.
- Deposits may be non-refundable where costs, preparation, reserved capacity, or third-party commitments have been incurred.
- Where services have already commenced, we may charge for all work performed, resources allocated, materials handled, and expenses incurred up to the effective cancellation date.
- Refunds, if any, will be limited to amounts expressly agreed by us in writing after deduction of any applicable charges, costs, and non-recoverable expenses.
- We may cancel or suspend services where access is unsafe, unlawful, unpaid, or otherwise contrary to these Terms, in which case you may remain liable for amounts already accrued.
Nothing in this section affects any mandatory rights you may have under applicable law, to the extent such rights cannot lawfully be excluded.
6. Liability Limitations
To the maximum extent permitted by applicable law, Northbridge Production Facilities Ltd shall not be liable for:
- loss of profit, revenue, opportunity, goodwill, or anticipated savings;
- indirect, incidental, special, or consequential losses;
- loss or corruption of data, unless caused by our failure to exercise reasonable care and skill;
- loss arising from your failure to follow instructions, site rules, or legal requirements;
- loss caused by third parties not under our direct control;
- loss arising from defective, unsafe, unlawful, or improperly packaged goods supplied by you.
Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be limited or excluded.
Where liability cannot be excluded, our total aggregate liability arising out of or in connection with the services shall be limited, to the extent permitted by law, to the amount paid by you for the specific service giving rise to the claim during the 12 months preceding the event giving rise to the claim.
7. Intellectual Property Rights
All intellectual property rights in our premises, systems, processes, templates, documentation, plans, layouts, methods, know-how, and branded materials remain the property of Northbridge Production Facilities Ltd or its licensors.
You retain ownership of your own pre-existing intellectual property, product designs, specifications, and confidential business materials. However, you grant us a non-exclusive, royalty-free licence to use any materials you provide solely to the extent necessary to perform the services.
You must not copy, reproduce, reverse engineer, modify, distribute, or commercially exploit our intellectual property without our prior written consent.
8. Data Protection and Privacy
We will process personal data in accordance with applicable data protection laws and our privacy practices. By using our services, you acknowledge that we may collect, use, store, and share personal data as necessary to:
- administer your account and bookings;
- deliver and manage services;
- maintain site security and health and safety;
- comply with legal, regulatory, accounting, and tax obligations;
- respond to enquiries, complaints, and disputes; and
- protect our rights, property, staff, clients, and visitors.
You warrant that you have provided any necessary notices and obtained any required consents from individuals whose data you provide to us. Where we act as a data processor or service provider for your data, the parties may agree additional data processing terms in writing.
9. Force Majeure
Northbridge Production Facilities Ltd shall not be liable for any delay, suspension, or failure in performance caused by events beyond our reasonable control, including but not limited to:
- fire, flood, storm, epidemic, pandemic, or other natural disasters;
- industrial disputes, strikes, labour shortages, or transport disruption;
- power failure, utility interruption, telecommunications outage, or cyber incident;
- war, terrorism, civil unrest, government action, or legal restriction;
- equipment failure, supply chain disruption, or third-party non-performance.
Where a force majeure event occurs, we may suspend performance for the duration of the event and a reasonable recovery period. If the event continues for an extended period, either party may terminate the affected services by written notice, subject to payment for services already provided and costs already incurred.
10. Changes to Terms
We may update or modify these Terms from time to time to reflect changes in our business, operations, legal obligations, or service offerings. The updated Terms will take effect when posted or when otherwise communicated to you, unless a later effective date is specified.
Your continued use of the services after any change constitutes acceptance of the revised Terms. If you do not agree to any revised Terms, you must stop using the services and, where applicable, terminate the relevant arrangement in accordance with the agreed cancellation terms.
11. Applicable Law and Jurisdiction
These Terms and any non-contractual obligations arising out of or in connection with them shall be governed by and construed in accordance with the laws applicable in England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute, claim, or matter arising out of or in connection with these Terms, subject to any mandatory rights you may have under applicable law.
12. Contact Information
If you have any questions, complaints, notices, or requests relating to these Terms or our services, please contact Northbridge Production Facilities Ltd using the details below:
- Company: Northbridge Production Facilities Ltd
- Address: Northbridge Production Facilities, Unit 4, Riverside Industrial Estate, River Road, Barking, London IG11 0EA, United Kingdom
- Email: [email protected]
- Phone: +44 20 8471 6395
13. Severability Clause
If any provision of these Terms is held to be invalid, unlawful, or unenforceable by a court or competent authority, that provision shall be deemed modified to the minimum extent necessary to make it valid, lawful, and enforceable. If such modification is not possible, the relevant provision shall be severed from these Terms and the remaining provisions shall continue in full force and effect.
Failure by Northbridge Production Facilities Ltd to enforce any right or provision under these Terms shall not constitute a waiver of that right or provision.